Returns & Refunds
Returns & Refunds Policy
At Gobait, we aim to ensure every product meets your expectations — both in performance and quality.
Return Eligibility
You may request a return within 30 days of delivery.
To be eligible, items must be:
- Unused and in original condition
- In original packaging with all accessories
- Not modified or altered
Note: Fishing lures that have been used in water are not eligible for return. Returns sent without prior approval may not be accepted
Non-Returnable Items
The following items cannot be returned:
- Used fishing lures
- Opened or damaged packaging
- Customized / OEM products
Return address will be provided after approval.
Exchanges
We currently do not offer direct exchanges.
If you wish to change a product:
- Submit a return request
- Place a new order for the desired item
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Exceptions:
If the product is defective or incorrect, Gobait will cover return shipping.（Damaged or incorrect items must be reported within 7 days of delivery.）
Refund Process
- Returns are inspected within 3–5 business days
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days
Note:Duties, taxes, and customs fees are non-refundable.
Return Process
To initiate a return, please provide:
- Order number
- Product photos
- Reason for return
Send request to: gobaitoutfit@outlook.com
For B2B Orders
For bulk and OEM orders:
- Returns are not accepted unless quality issues are confirmed
- Dedicated after-sales agreements apply
- Batch-level replacement support available
Gobait reserves the right to refuse returns that do not meet the conditions above.